Privacy Policy
Website Disclaimer
The information provided on this website is for general informational purposes only. We make no guarantees regarding:
• Service availability
• Pricing accuracy (without confirmed quote)
• Uninterrupted website access
All services are subject to scheduling availability.
Satisfaction Guarantee Policy
Heavenly Shine Cleaning LLC is committed to delivering quality service.
If you are unsatisfied:
• Contact us within 24 hours
• We will assess the issue
• A re-clean may be scheduled
Refunds are not automatically issued and are evaluated on a case-by-case basis.
Damage & Breakage Policy
We treat every home with care and professionalism. If damage occurs:
• It must be reported within 24 hours.
• Photo evidence may be required.
• We reserve the right to repair instead of replace.
We are not responsible for:
• Pre-existing damage
• Improperly installed fixtures
• Artwork or valuables not disclosed
• Cash, jewelry, or small high-value items left unsecured
We recommend securing fragile or irreplaceable items prior to service.
Cancellation & Lockout Policy
Cancellation Policy
• Cancellations must be made at least 24 hours before your scheduled appointment.
• Cancellations made with less than 24 hours notice may incur a cancellation fee.
• Same-day cancellations may be charged up to 50% of the scheduled service cost.
Lock-Out Policy- If we arrive and are unable to enter the property:
• A lock-out fee may apply.
• Full service charges may apply if access is not granted within 30 minutes.
Privacy Policy
Heavenly Shine Cleaning LLC
Effective Date: 2/23/2026
Last Updated: 2/23/2026
Heavenly Shine Cleaning LLC (“Company,” “we,” “our,” or “us”) is a Missouri limited liability company serving the Kansas City metropolitan area. We are committed to protecting your privacy and safeguarding your personal information in accordance with applicable federal law and the laws of the State of Missouri.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect Personal Information You Provide
When you request a quote, schedule a cleaning, contact us, or make a payment, we may collect:
• Full name
• Phone number
• Email address
• Service address
• Billing address
• Property details (including square footage and service notes)
• Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visit
• Referral source
This information helps us improve our website and services.
2. How We Use Your Information
We use your information to:
• Provide and manage cleaning services
• Schedule appointments
• Send quotes, invoices, and receipts
• Communicate about services
• Process payments
• Improve our website
• Send marketing communications (you may opt out at any time)
• Comply with legal obligations
We do not sell or rent your personal information.
3. SMS & Text Messaging Policy
By providing your phone number, you consent to receive:
• Appointment confirmations
• Service reminders
• Billing notifications
• Customer service responses
You may opt out at any time by replying “STOP.” Mobile information will not be shared with third parties for marketing purposes. Message and data rates may apply.
4. Payment Security
We do not store full credit or debit card numbers on our servers.
Payments are processed securely through third-party payment processors that comply with industry security standards (PCI-DSS). We are not responsible for the security practices of third-party processors.
5. Sharing of Information
We may share information only as necessary with:
• Payment processors
• Scheduling and CRM software providers
• Website hosting providers
• Legal authorities if required by law
We do not sell, trade, or rent your personal data.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no system can guarantee 100% security. By using our website, you acknowledge this risk.
7. Data Retention
We retain information only as long as necessary to:
• Provide services
• Comply with Missouri record-keeping and tax laws
• Resolve disputes
• Enforce agreements
8. Your Privacy Rights
Although Missouri does not currently have a comprehensive consumer privacy statute, you may:
• Request access to your personal information
• Request correction of inaccurate data
• Request deletion (subject to legal retention requirements)
• Opt out of marketing communications
To submit a request, contact us at: HeavenlyShineCleaningKC@gmail.com
9. Cookies & Tracking
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
You may disable cookies in your browser settings, but some features may not function properly.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Limitation of Liability
To the fullest extent permitted under Missouri law, Heavenly Shine Cleaning LLC shall not be liable for indirect, incidental, or consequential damages related to data breaches or unauthorized access beyond our reasonable control.
13. Governing Law
This Privacy Policy shall be governed by the laws of the State of Missouri.
Any disputes shall be brought in a court of competent jurisdiction located in Jackson County, Missouri.
14. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
15. Contact Us
Heavenly Shine Cleaning LLC
Kansas City Metropolitan Area
Email: HeavenlyShineCleaningKC@gmail.com
Phone: (816) 313-2718